bots.do
Bots That Understand Your Customers
Deploy conversational AI bots with natural language understanding, context retention, and multi-channel support. Handle unlimited conversations simultaneously with seamless escalation to humans when needed.
import { Bot } from 'bots.do' // Handle customer questions with AIon.Message.received($ => { const answer = $.Bot.search.Knowledge({ query: $.data.text }) if (answer.confidence > 0.8) { $.Bot.send.Reply({ to: $.user, text: answer.response }) } else { $.Bot.escalate.toHuman({ reason: 'low_confidence' }) }}) // Deploy across channelsBot.deploy({ slack: true, discord: true, webChat: true })
One of 48 primitives
bots.do sits in Agents: reason, research and act. Every .do shares one grammar, Business-as-Code, and one SDK.
Data
Records, vocabulary and search
Insight
Measure, test and trace
Frequently asked questions
Bots achieve 85-90% first-contact resolution for common questions vs 95%+ for humans, but handle unlimited conversations simultaneously. Average accuracy: 88% for factual questions (docs, pricing, features), 75% for troubleshooting (multi-step problems), 60% for empathy-requiring situations (complaints, refunds). Bot+human hybrid achieves 98% resolution: bots handle routine queries, escalate complex cases. Response time: <500ms (bot) vs 2-5 minutes (human).
Yes. Auto-detect language and respond in 95+ languages using multilingual models (GPT, Claude). Translation accuracy: 95%+ for common languages (Spanish, French, German), 85%+ for others. Maintain conversation context across language switches. Localized personality—formal tone for German, casual for English. Support regional dialects and slang. Custom training for domain-specific terminology in each language.
Continuous learning through reinforcement learning from human feedback (RLHF), A/B testing responses, and supervised fine-tuning on successful conversations. Track metrics: resolution rate, user satisfaction, escalation rate, response time. AI identifies patterns—which answers work, common failure modes, emerging topics. Human review of flagged conversations (low confidence, negative feedback) trains models weekly. Improvement rate: 10-15% resolution improvement over 3 months.
Multi-layered fallback strategy: (1) Search extended knowledge sources (external docs, Stack Overflow, community forums), (2) Ask clarifying questions to narrow intent, (3) Provide related articles that might help, (4) Escalate to human with full context. Never make up answers—confidence thresholds prevent hallucinations. Transparency: 'I'm not sure, but here's what I found' or 'Let me connect you with a human specialist.' Average escalation rate: 15-20% of conversations.
Yes. Native integrations with Zendesk, Intercom, Freshdesk, HubSpot, Salesforce Service Cloud, and 50+ platforms. Sync conversation history, customer data, and ticket status bidirectionally. Bots can create tickets, update customer profiles, check order status, process refunds (with approval), and schedule calls. Embedded web chat widgets, Slack app, Discord bot, WhatsApp Business API, Twilio SMS. Full API for custom integrations.